Returns & Exchanges
Welcome to our Returns & Exchanges center. We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with a straightforward process for returns and exchanges.
Return & Exchange Policy Overview
We offer returns and exchanges on most items within a specified period from the date of delivery, provided they are in their original, unworn, unwashed condition with all tags attached. This includes items purchased from our official website.
For hygiene reasons, certain final sale items and select product categories, such as swimwear, underwear, and accessories, may not be eligible for return or exchange unless faulty. Please review your order carefully.
How to Initiate a Return or Exchange
To start the process, please visit our Return Portal at compression-rvca.com and follow the simple steps. You will need your order number and the email address used for the purchase.
Once your return is authorized through the portal, you will receive instructions and a return authorization. Please use the provided method to send your items back to us. We recommend using a trackable shipping service for your peace of mind.
After We Receive Your Return
Our team will inspect your returned items upon arrival. Once the inspection is complete and your return is approved, we will process your refund to the original method of payment. You will receive a confirmation email when this is done. Please allow time for the refund to appear in your account, as this depends on your financial institution.
For exchanges, once the return is approved, we will ship the requested replacement item subject to availability. If the item you want is not available, we will contact you to discuss alternative options or issue a refund.
Important Conditions & Notes
- All returned items must be in new, resalable condition.
- The customer is responsible for return shipping costs, unless the return is due to our error or a defective product.
- Original shipping fees are non-refundable.
- Sale items may have different terms, which will be indicated at the time of purchase.
- We are not liable for items lost in transit during the return process, which is why we strongly advise using a trackable service.
International Orders
For orders shipped outside our primary region, different terms, conditions, and procedures may apply. Please refer to the information provided at checkout and in your order confirmation email for specific details regarding international returns.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our Customer Service team immediately. Do not use the standard returns portal. We will arrange a swift resolution, which may include a prepaid return label and a replacement or refund.
Further Questions?
If you have any questions about our policy or need assistance with a return not covered by the portal, please reach out to our Customer Service team for support. We are happy to help.